Shipping Policy

Shipping Policy

At Flox-us, we are committed to providing reliable, secure, and compliant shipping services for adult customers across the United States.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation and successful age verification. Orders are not processed on weekends or federal holidays.

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.

Shipping Time

Standard shipping generally takes approximately 3–7 business days depending on your location, carrier operations, and shipping conditions.

Please note that delivery times may occasionally be affected by holidays, severe weather conditions, carrier delays, or other circumstances beyond our control.

Shipping Restrictions

Due to tobacco regulations, Flox-us currently ships only to eligible locations within the United States where tobacco shipments are legally permitted.

We reserve the right to cancel and refund any order that cannot legally be shipped to the customer’s state or local jurisdiction.

Age Verification & Adult Signature

All tobacco purchases are strictly restricted to legal-age adult consumers only.

To comply with federal and state regulations, age verification may be required before shipment and/or upon delivery. Adult signature requirements may also apply depending on carrier policies and local laws.

Order Tracking

Once your package has shipped, tracking information will be sent to your email address so you can monitor the delivery status of your order at any time.

Lost, Delayed, or Damaged Packages

If your order is delayed, lost in transit, or arrives damaged, please contact our support team as soon as possible. We will work with the shipping carrier to help resolve the issue promptly.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Flox-us is not responsible for delays, lost packages, or failed deliveries caused by incorrect or incomplete shipping addresses provided by the customer.

Contact Us

If you have any questions regarding shipping, order status, or delivery issues, please contact our support team and we will be happy to assist you.

Email: service@flox-us.com