Privacy policy

We take your privacy seriously and this privacy statement explains how FloxUS (collectively, “we,” “us,” or “our”) collect, use, share and process your information.

Collection and Use of Personal Data

Personal data is information that can be used to directly or indirectly identify you. Personal data also includes anonymous data that is linked to information that can be used to directly or indirectly identify you. Personal data does not include data that has been irreversibly anonymized or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you.

Promoting safety and security

We abide by the principles of legality, legitimacy, and transparency, use, and process the least data within a limited scope of purpose, and take technical and administrative measures to protect the security of the data. We use personal data to help verify accounts and user activity, as well as to promote safety and security, such as by monitoring fraud and investigating suspicious or potentially illegal activity or violations of our terms or policies. Such processing is based on our legitimate interest in helping ensure the safety of our products and services.

Here is a description of the types of personal data we may collect and how we may use it:

What Personal Data We Collect

ⅰ. Data you provide: We collect the personal data you provide when you use our products and services or otherwise interact with us, such as when you create an account, contact us, or make a purchase. If you make a purchase, we collect personal data in connection with the purchase, including your payment data (credit or debit card number and other card information), account and authentication information, as well as billing, shipping, and contact details. We also collect age verification data to ensure compliance with U.S. tobacco sales laws (minimum 21 years of age).

ⅱ. Data about use of our services and products: When you visit our website, we may collect data about the type of device you use, your device's unique identifier, the IP address of your device, your operating system, the type of Internet browser you use, and usage information from the devices on which you access our products or services.

How We Use Your Personal Data

Generally speaking, we use personal data to provide, improve, and develop our products and services, to communicate with you, to ensure compliance with tobacco laws, and to protect us and our customers.

ⅰ. Providing, improving, and developing our products and services: We use personal data to help us provide, improve, and develop our products and services. This includes data analysis and audits to enhance user experience. Such processing is based on our legitimate interest in offering you products and services and for business continuity.

ⅱ. Communicating with you: Subject to your prior express consent, we may use personal data to send you marketing communications in relation to our own products and services, communicate with you about your account or transactions, and inform you about our policies and terms. If you no longer wish to receive marketing communications, please contact us to opt-out. We also use your data to process and respond to your requests when you contact us.

NOTE: For any of the uses of your data described above that require your prior express consent, you may withdraw your consent by contacting us.

Definition of Cookies

Cookies are small pieces of text used to store information on web browsers. We also use other similar technologies (e.g., device identifiers) to store and receive information on your devices. In this Privacy Policy, we refer to all of these technologies as cookies.

Use of Cookies

We use cookies to provide, protect, and improve our products and services, such as by personalizing content, understanding user behavior, and providing a safer experience.

Disclosure of Personal Data

We make certain personal data available to strategic partners that work with us to provide our products and services or help us market to customers. Personal data will only be shared with these companies to provide or improve our products, services, and advertising; it will not be shared with third parties for their own marketing purposes without your prior express consent.

Data Disclosure, Storage, Transfer, and Processing

ⅰ. Fulfilment of legal obligations: We may disclose personal data to comply with mandatory U.S. federal, state, or local laws, including tobacco sales regulations and law enforcement requests.

ⅱ. Business transactions: In the event of a merger, acquisition, or sale of all or part of our business, we may transfer any and all personal data to the relevant third party.

ⅲ. Legal Compliance and Security: We may disclose personal data if we determine in good faith that it is necessary to protect our rights, enforce our terms, investigate fraud, or protect our operations or users.

Children

Our products and services are intended for adults aged 21 and above (the legal minimum age for tobacco purchases in the U.S.). We do not knowingly collect, use, or disclose data from children under 21. If we learn that we have collected personal data from a child under 21, we will take steps to delete the data as soon as possible. Please contact us immediately if you become aware that a child under 21 has provided us with personal data.

Your Rights

You have the right to access, correct, or delete the personal data that we collect. You may also restrict or object to the further processing of your personal data and receive your personal data in a structured, standard format. To protect your privacy, we may request data to confirm your identity before fulfilling your request. We will respond to your request within a reasonable timeframe (no more than 30 days). Contact us to exercise your rights.

Third-Party Websites and Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. This Privacy Policy applies solely to data collected by us through our products and services. We encourage you to read the privacy policies of any third party before using their services.

Data Security, Integrity, and Retention

We use reasonable technical, administrative, and physical security measures to safeguard your data and prevent unauthorized access. We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Changes to this Privacy Policy

We may periodically update this Privacy Policy. Your continued use of our products and services after the effective date of the revised policy means you accept the changes. If you do not agree to the revised policy, please refrain from using our services and contact us to close your account.

Contact Us

If you have any questions regarding this Privacy Policy or its implementation, contact us at FloxUS official customer service channels.